What materials are used to make your products?
All of our sports balls are constructed of high-gloss synthetic leather.  Our neons are constructed with plastic and neon tubing.

What are the measurements of each sports ball?
Baseballs:  2.687” diameter; 5 oz.
Softballs:  3.82” diameter; 6 oz.
Full Size Footballs: 11.75” length; 12 oz.
Mini Footballs:  6.5” length; 4 oz.
Full Size Basketballs:  9” diameter; 1 lb. 6 oz.
Mini Basketballs:  5.75” diameter; 8 oz.
Soccer Balls:  9” diameter; 12 oz.
Hockey Pucks:  2.875” diameter; 1” thick; 5 oz.

How long is delivery time?
Currently, production and delivery is approximately 4 weeks.   

What size and type of files do I need upload for my photos to print clearly?
We ask that everything is uploaded in 300 dpi or higher to ensure clear photos when printing.  We can accept .jpg, .eps, .psd, or .tif files. 

Can the sports balls be used for play?
While our sports balls can be used for play, we suggest that they be used as more of a collectors’ item to preserve the quality and integrity of the products and photos.  The high-gloss synthetic leather can also make products more slippery than usual.

What if I’m ordering for an entire team, league, school, etc.?
If you’re ordering a larger quantity of products or placing an order for an organization, we suggest that you check out the “Fundraisers” or “Photographers” section of our website to learn more about discounted pricing and other deals that we can offer. 

Can I use copyrighted or trademarked materials?
We cannot print copyrighted or trademarked logos or slogans without the express written consent of the proper licensing entity.  Please see our Terms & Agreements section for more information on this.

Can I change the color of the stitching of my baseball or softball?
At this time, we currently offer red stitching for our baseballs and white stitching for our softballs. 

Can I use more than one picture on the ball?
Yes, since our sports balls are full coverage, you can put as many photos on a ball as you see fit.  Please be sure to note the size and resolution of these photos while uploading to ensure full quality printing.  Please also be sure to note the cropping lines so that an important piece of your art will not be cut off. 

Can I change my order?
Once your order has been purchased, you cannot make changes to your artwork or to your order.

Will all pictures be accepted?
Any picture that is considered lewd or offensive will not be accepted and makeaball.com has the right to refuse production of this product.    

What is your return policy?
If makeaball.com makes an error in production or quality, then a full credit will be issued.  However, if the user makes any error with art, spelling, layout, or design, makeaball.com will not be responsible for these errors and cannot issue a refund.  Please see our Terms & Agreements section for more information on this.

How long will my images be saved?
If you purchase a product from our website, images will be saved in your locker up to one year from the date of purchase.  If you have created an account, but not made a purchase, images can be saved in your locker for up to 6 weeks.  In order to save your art for a longer period of time, a purchase must be made.  

Can I pay extra to rush the order?
You cannot pay extra to rush your order.  Orders take approximately three weeks for production and will then be shipped.  You may pay additional fees to upgrade the delivery method, but we cannot decrease production time.   If you are a fundraiser or photographer, please contact us to determine if this is available. 

Can I share my designs?  Can I keep them private?
You can choose to share your designs or you can keep them private.  When designing your templates, please be sure to check the box that says, “Make My Designs Public.”  You will then be prompted to categorize your art to the proper search category.  If you do not check this box, your art will remain private and only you will be able to view it, unless you choose to e-mail it to others.   

Is neon safe?
Yes, our neon products are safe and come with a UL-approved adaptor.  However, all neon items should be handled with care and are to be used as a stationary item kept away from moisture.  Please note that the neon tubing is made of glass and will break if it is dropped.  Always unplug the unit before moving or touching the product.  Under no circumstances, should you attempt to disassemble or repair any neon item. 

Will my online orders be secure?
Yes, all of your online orders will be 100% secure.  Please refer to our Privacy Policy for more details.

Can you ship outside the continental United States?
Yes, we can ship to Canada, Alaska and Hawaii.  Unfortunately, we cannot shop to AFO or P.O. Boxes as we are unable to efficiently track these packages.

What is Custom Image Technology (CIT)?
Custom Image Technology is a technology that is exclusive to makeaball.com.  It is a process that allows us to place images on any sports balls or neon products with the exact replication and clarity of the original photograph.  This process produces items of high quality and photos that will not fade, crack, warp or peel over time.

I can’t figure out how to use makeaball.com.  What do I do?
Please view our tutorial page to walk through creating your custom product step-by-step.

I’m having problems getting my photos to upload.  What do I do?
Please be sure to check all cables and power cords.  Make sure all are attached properly to cameras, scanners, and/or electrical outlets and verify that all are in good working condition.  Please also be sure that your file is being uploaded in the correct size and format.  We ask that everything is uploaded in 300 dpi or higher to ensure clear photos when printing.  We can accept .jpg, .eps, .psd, or .tif files.  If you are still experiencing problems, please feel free to contact us and we will help you as best as we can.