All orders are sent for approval via email. However, we do not send designs for approval before an order is submitted. When you place your order, that transfers your photos/text to our graphics team. Your payment also secures their time.

Once we have your order designs are typically sent for approval within 24 hours.

We understand that many schools, booster programs, and organizations require purchase orders for accounting purposes. Although our website can’t process purchase orders, please call us at 410-885-4760 so we can discuss options and help you place your order.

We make bulk customization easy.

1. Choose your item, customization options, and design theme.
   
2. Click “Customize Multiple Items” to open the bulk form.
   
3. In the Shared Details section, upload anything that applies to all designs, such as the school or team name, year, and logo.
   
4. In the Individual Details section, enter the information for one player, like their photo(s), name, number, and position.
   
5. Click “Add Another Design” to create a new Individual Details section for the next player.
   
6. Repeat until all players are added, then add everything to your cart at once.

Design proofs are sent for approval by email, so please check your spam/junk folder if you don’t see one from us.

You can also access your design anytime using this link (you’ll need your order number and ZIP code):

https://www.makeaball.com/pages/order-approval

If you can’t find your order number or think your email may have been entered incorrectly, please call us at 410-885-4760 and we’ll be happy to help.

Custom orders go through several steps: design, approval, production, and shipping.

You can check your order status anytime here: https://www.makeaball.com/pages/order-status

It’s normal for your order to show “In Production” for about a week, since most items take 7–10 days to make after design approval.

Sales tax is only charged for orders shipped within Maryland.

If you are a tax-exempt school or organization in Maryland, please email your exemption form to custserv@makeaball.com along with your order number, and we will refund any tax collected.

We already produce all items as fast as possible. As a result, we're unable to rush any items.

We do offer faster shipping options at checkout which can help get your order to you faster.

If you have a quick turnaround and are unsure if you'll receive your item in time please feel free to call us at 410-885-4760 to discuss further.

We do. If you purchase from our site and see a larger discount available within 48 hours,contact us and we'll refund the difference.

Most items take 7–10 business days to produce after you approve your custom design. Shipping time is additional and varies based on your location and the shipping method selected at checkout.

Once your order has entered the production phase changes can not be made. If you need to make a change to your item please call us immediately so we can try to get the change entered as quickly as possible. We can be reached at 410-885-4760.

Yes, we can ship to Alaska and Hawaii as well as internationally. If you don't see your country listed please contact us and we'll add it to our list.

Make-A-Ball currently ships to the locations listed below. If your country isn't listed, please contact us and we can try to add your country.

Argentina, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States.

Due to the custom nature of our products, items are only refundable if an error was made during the production process. If you've made a spelling error or an error similar in nature, please contact us and we will work with you to help correct this issue.

Orders can be cancelled up until designs are marked as approved by the customer. Once a design is marked approved and enters production the items become non-fundable due to the custom nature of our products.

Non-custom items can be returned for a refund.

We recommend images that are 150 DPI or higher, but 72 DPI is acceptable. Photos taken with a modern cell phone typically work well.

Please note that if an image is blurry or out of focus, it will appear that way on the final product.

At this time, we currently only allow red stitching for our baseballs and softballs.

Yes. Since each ball is custom designed, you can include as many photos as you’d like. Please note that the more photos you add, the smaller each photo may need to be in the final design.

For the best results, upload clear, high-quality photos without watermarks. Photos taken on a phone typically work great. Low-resolution or small images may appear blurry when printed.

Custom Image Technology is a technology that is exclusive to makeaball.com. It is a process that allows us to place images on any of our sports balls with the exact replication and clarity of the original photograph. This process produces items of high quality and photos that will not fade, crack, warp or peel over time.

Images and text are finished with a shiny clear coat, so those panels will feel smooth to the touch and may not feel like the standard material of a typical sports ball.

The glossy finish only applies to panels that include images or text. All non-custom areas of the ball will feel like a standard ball.

Gold, Silver, and Color Rush items do not have this glossy coating and will feel more like a regular ball.

Our sports balls are real and can be used for play, but we recommend using them as a collector’s item to help preserve the quality of the product and photos. Regular play can cause the graphics to wear, crack, or tear over time.

Please note: the high-gloss synthetic leather finish may also feel more slippery than a standard game ball.

Any picture that is considered lewd or offensive will not be accepted and makeaball.com has the right to refuse production of this product.

Images are securely stored only after an order is completed. Any images uploaded without a completed purchase are not saved.

Yes, all of your online orders will be 100% secure. Please refer to our Privacy Policy for more details.

Item construction varies by product and customization options. Material information can be found on the Details tab of each product page.

We cannot print copyrighted or trademarked logos or slogans without the express written consent of the proper licensing entity. Please see our Disclaimers and Terms & Agreements section for more information on this.